People ask questions at all sites, and frequently some of the questions are closed by moderators. Moderators are not perfect and occasionally they leave unclear or contradicting closing information that confuses fixing. There is a clear policy to draw a moderator's attention.
If a moderator (user with a ♦ symbol after their name) closed the question, then you may flag it for moderator attention. Again, do this only after editing and include a detailed explanation of why it should be reopened. There is more than one moderator, and moderators do reconsider their decisions.
However, I find a grey area even after the author asking in a comment and its meta as the policy suggests. If a moderator still doesn't reply to it intentionally or unintentionally, then the author will have no choice to fix their question based on confusing information, and could fix wrongly.
For example, one moderator may leave contradicting messages like please narrowing it down in comments and send an off-topic closing private message. The narrowing-down's correct classification is require focus. It contradicts with off-topic.
This contradiction causes a real problem because
- Officially speaking, even one narrows it down as commented, a moderator can still close it down for being off topic because a closing message is private, but official, and a public comment is not.
- Publicly speaking, if one fixes the medical part as the closing message suggests, it can still be closed by a moderator for not fixing the narrowing-it-down part and no one knows it because it is a private message.
Both seem to lower down fixing quality for a user not knowing how to fix it exactly, and giving moderators too much power for allowing them leave a confusing closure without regulation, and no one can do anything about it. So, is there a policy if moderators still don't reply to a questionable closing even after author flagging, asking in a comment and meta as policy suggests?