UPDATE 5/5/2021: I had someone from SE management reach out and apologise for the wording of the communications with me. They've clarified that the reasons are entirely geographical and time zone related – which is an entirely different issue, and that the text of the rejection email doesn't reflect the opinion of the team.
There's a few issues that naturally need to be looked at (and that's internal to SE – but hopefully this lays to rest the lack of suitability for the role.)
I'm not sure that the staff who I am aware helped out would be comfortable with me naming them, but I appreciate them reaching out and clarifying the issue.
I've generally not complained about my own applications for community manager – I've done it four times, and have worked closely with many of the folks who got hired . This time though, I'm seriously confused over the requirements, and am deeply unhappy with the language that was used in the rejection letter.
I do believe though there's either been a failure to communicate somewhere and I do hope this is an honest mistake. If so please delete this and let me know. While I have contacts in the company - in this case, I would rather have this done openly. Folks can review it and try to work out whether things went wrong, and if this was the intended response - the community needs to know.
If it isn't, well, there's no point in pretending you want to hire mods as CMs anymore. Frankly at this point, if this is so, I feel it's something the community would rather know. I'd love to know personally if it's intentional since I would be reconsidering my activity on SE based on who you do hire, as might others.
Now – while I have a personal stake here, I also have a longer term goal of getting more folks from the community in the community management team here and have been fairly vocal about this. In the interests of facilitating this - I'd love to know what the actual requirements for the job are.
I'll refer to my curt and rather disappointing rejection letter - which indicates I'm not qualified...
Thank you for your interest in pursuing a career with Stack Overflow, and your time and effort in submitting an application. Unfortunately we have to pass on your candidacy for our position at this time. Based upon the job requirements, we don't believe we have the best match, and we wouldn't be setting you up for success. If you would have it, I would welcome the opportunity to connect with you on LinkedIn. In the event things change with the job, I will circle back.
(for reference – this is the 'old' rejection form letter – which was much nicer)
And no, I don't really want to connect on LinkedIn. And while I'm interested in the job, if I'm still not the best match and "we wouldn't be setting you up for success" – I don't really feel like the company wants me in the job.
I'm rather confused about what the job requirements are right now based on this.
No one's actually gotten back to me personally on this so... lets talk. I'm not expecting a change in decision here, but I'd love to know what I'm missing here. Based on the job description...
3-5 years Stack Overflow or Exchange network experience as a moderator or high rep user (>2,500)
This of course is the first round in the current series of hirings that has been open to moderators and community members. This was of course, brought up by a member of the community
I'm over 100K reputation on 2 sites. I've easily more than that as a moderator alone (since 2014 on Super User, and I was one on SR.SE before) and been on the network for over a decade. Considering that the fact I had no formal experience worked against me this time, and community lobbying – I'm certain that I meet and exceed the criteria, least on tenure.
Experience writing communications that resonate with different audiences, sometimes with conflicting priorities.
Meta is pretty much my resume here.
Experience and enjoyment working with diverse moderator teams and processes.
I think many on the moderator community would attest to my abilities there. I've close working relationships with mods across many sites, and both on public Q&A and moderator only spaces I've worked with and mentored many mods.
Experience with positive collaborations with internal stakeholders including developers and product teams.
I believe many SE staff would attest to my abilities there – and I've always seen meta as a collaborative effort.
An understanding of Stack Overflow and the Stack Exchange network sites.
I mean, I'm not saying this on Twitter, right? I've significant experience as a user on the network.
Experience in successful conflict-management with online communities
I was part of the team that handled the mess on meta from 2019 onwards. We literally helped turned this place around.
Ability to think about problem solving individually and from triage while being able to identify longer term solutions.
I helped work out the current structure of the TL and have worked long-term in trying to help heal the rifts between the company and community. While many others have contributed more, I've been trying to get things back to normal on meta in some capacity.
A drive for facilitating communication between many groups, both internally and externally to Stack Overflow and Stack Exchange.
I've worked with almost half a dozen communities, including several that were part of SE and drifted off.
A desire/drive to work with technologists around topics that interest them.
Well – this is something you'd have worked out in an interview, or looking at my SE profile.
As such I'm wondering what a successful application for a moderator interested in transitioning from amateur community management to professional community management within the Stack Exchange network needs to be? What qualifications would such a person need that I'm lacking now?