1

Unless there is a significant delay in sending verification emails when updating your Stack Exchange email address (read: +4 hours), I think the verification email sending is bugged.

I just wanted to check - is there any way a Firefox plugin like Ghostery (tracker blocker) or Adblock would prevent the verification email from being triggered?

Reproduction Steps

  1. Go to your profile and email settings page: https://stackoverflow.com/users/email/settings/current
  2. enter your new email address and hit Save
  3. make sure the "verify your email address" message appears (visual confirmation that the change request has been received - refreshing the page should show your new, unverified email address too)

The email hasn't come through and I've checked my Spam folder (and my trash folder just in case). I've also tried using the "Resend verification" link.

Improve this question
6
  • Stupid question, but have you tried looking in your Junk mail?
    – Pierre Paquette
    May 13, 2021 at 1:37
  • Yes yes :) that's what I meant by checking my Spam folder (junk mail is called Spam in the Hey web app)
    – GrayedFox
    May 13, 2021 at 5:42
  • 1
    I did that few days ago, email eventually arrived more than 12 hours later (read the next day). Something is not working properly.
    – Resistance Is Futile
    May 13, 2021 at 12:21
  • Still no email and it's been over 24 hours
    – GrayedFox
    May 13, 2021 at 13:29
  • Mind pairing this up with a support request from the contact form at the bottom? It should get the attention of staff that way.
    – Journeyman Geek Mod
    May 13, 2021 at 13:45
  • Oh! sorry, I guess I misread or didn’t notice… Sorry!
    – Pierre Paquette
    May 13, 2021 at 21:15

2 Answers 2

Reset to default
4

I checked our email backend. According to SendGrid, the email was relayed and delivered to your address successfully. Can you check for any emails from do-not-reply@stackoverflow.email? I'm not sure there's much more we can do given that it left our system successfully!

Improve this answer
1

My apologies. The Hey web app was delivering everything from do-not-reply@stackoverflow.email into The Feed (a separate inbox) - I think this happened because I chose to have the Stack Overflow newsletter delivered into the feed.

The unintended side effect is that since account emails as well as the newsletter are delivered from the same email address (as opposed to, say newsletter-no-reply@stackoverflow.email), at the time of writing there is no way for the Hey client to tell the difference (hopefully us Hey subscribers see the ability to add email filter rules based on subject line soon!).

Posting this answer here for clarity in case someone else is using Hey and is missing some verification emails - it was not a SO/SE problem.

Improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .