Now that the Public Platform team is actively working on updating review queue workflows, it’s time we address the feedback and feature requests related to the question reopening experience.
How it works today
A closed question has a single opportunity to enter the Reopen votes queue and be considered for reopening. If a closed question receives any body edit, it will automatically go into the Reopen votes queue. This process does not discern the value of the edit itself. If the edit doesn’t resolve problems with the closed question, reviewers are likely to choose to keep the question closed. Once the question leaves the reopen queue, the post author and other community members have little to no option of getting the post reopened.
After reviewing the community ideas and weighing the pros and cons of some different approaches, we have landed here with some improvements to both the editing and reopen votes experiences.
1. Adding a “substantial edit” option
All users are still able to submit edits on closed questions. This new feature allows editors to determine whether they’re making a minor edit (i.e. grammar, spelling) or a significant edit. By submitting an edit for review, the editor agrees that their edit attempts to resolve the question’s close reason(s) and should be considered for reopening in the Reopen votes queue.
Once a significant edit has been submitted, editors are still able to return to the edit screen and make further adjustments.
Users who do not have enough reputation to submit an edit outright will have their significant edits go into the Suggested edits queue accompanied by a post notice.
2. Leave closed reasons
If a Reopen votes reviewer elects to leave a question closed, the reviewer will be presented a “Leave closed reason” modal (similar to the close reason modal) that will return feedback to the editors. For example, if a question was originally closed because it lacked details, it may still require further details even after an edit, or new issues with the question might present themselves like asking too many questions at once.
In addition to inbox notifications, the closed question’s post notice will also be updated.
3. Multiple opportunities to send question for review
We understand that it may take multiple attempts to get your question just right. If a significant edit fails to reopen a question, users will now have an opportunity to continue to rework and edit their question and have it reviewed multiple times. Reviewers will not be able to see the same question twice in the Reopen votes queue.
To make sure that the significant-edit option isn't abused, we will monitor overall completed review tasks, the significant edit attempts, and the number of closed/reopened questions.
These changes are planned to occur with the other review queues workflow updates.
Please share your feedback and questions on this post.