I've just been informed by a user who received mod messages that they start with some explanatory text that looks like this:
What is this?
It is a private, confidential communication mechanism between Ask Ubuntu community moderators and users.
Our goal is to amicably resolve issues in a constructive way through direct communication...
(As far as I can tell, this text isn't visible to moderators.)
In this case, a CM had initiated the suspension and sent the original message, which the user was unaware of. After an exchange of messages clarifying what was going on between the user and mods, the CM replied once more stating that the message was from Stack Exchange Staff.
The user was unaware that Stack Exchange Staff were able to see the messages, having been told that they were "private, confidential" and "between Ask Ubuntu community moderators and users". Per the FAQ on the community team, CMs are not considered members of any site's community moderator team.
This explanatory header should not mislead users into thinking that only local moderators can read the communication.
Can the wording please be changed to be more accurate about who is able to see the messages?