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We have been on a journey to revamp and improve the /contact support experience - it has moved back to the Community Team, we hired dedicated folks to do it, and switched systems more than once by now.

A couple of months ago, the support team moved from Rosie to me, and I wanted to make some further changes - furthermore, Slate is also changing her focus from support and moving back to Rosie’s team to work with them.

That’s where Dalmarus comes in! I’m incredibly excited to have hired him and for the future of our support experience, he brings a ton of support and community management experience and joins us from the gaming industry as a Senior Community Manager here at Stack.

Dalmarus has spent the last 11 years helping build and mold the communities and community programs of companies such as BioWare, ArenaNet, EA, and Facebook. For the 10 years before that, he did technical support in both the private and government sectors. As you can see, seeing an opportunity to combine his two career paths at Stack Overflow proved too tempting to pass up. ;)

In his free time, he enjoys playing video games with friends. Being an old EverQuest fan, MMORPGs are his main staples (RIP Vanguard: Saga of Heroes!). When not playing games, you can find him reading military science fiction or fantasy and waiting impatiently for the latest Rachel Morgan/The Hollows book to release.

He also loves spending time with his wife and their three pets - two dogs and one cat. Originally from the United States, they've spent the last two years in Germany and are hoping to move to Portugal sometime next year. He loves trying new food places, so be sure to send any recommendations his way!

Please join me in giving a warm welcome to Dalmarus! He has a lot of work ahead of him, but from what I’ve seen in the couple of weeks he’s been with us, I have no doubt he’ll be a ton of help in improving everyone’s experience with our support systems.

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    This is very cool; welcome @Dalmarus! On other topic: why hasn't there been an announcement that balpha has returned to SE in May 2022?!
    – user1136431
    May 21 at 14:12
  • 1
    Well the announcements generally tend to be for CMs these days, for various reasons
    – Journeyman Geek Mod
    May 21 at 14:51
  • 24
    Is it just me, or does the term "Valued Associate" (with proper caps) bring up echoes of 1984 and Paranoia RPG?
    – Zeiss Ikon
    May 23 at 11:05
  • 12
    @ZeissIkon: I'm just wondering about all the "Unvalued" Associates ಥ_ಥ May 25 at 9:19
  • 2
    @ZeissIkon let's start feature request asking to change it to "Esteemed Brother", or "Esteemed Sister" instead. :D Jun 1 at 17:35
  • 3
    Welcome, Valued Associate #1214. Welcome to Meta 17. You have chosen, or been chosen, to moderate one of our finest remaining StackExchange sites...
    – myol
    Jun 2 at 8:43
  • @V2Blast are there plans to feature Yaakov's post of today about cleaning up double votes?
    – Luuklag
    Jun 24 at 18:00
  • @Luuklag Possibly – that's for another staff member to determine. But I did unfeature this partly to allow for that possibility :)
    – V2Blast StaffMod
    Jun 24 at 18:18

3 Answers 3

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Thanks for the welcome, Cesar. I'm excited to be here and am looking forward to improving Community Support for everyone. :)

As requested, pictures of our little monsters... I mean pets ;)

two chihuahuas, one white and one black

an orange cat

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    Welcome! Cesar mentioned you have pets—any pictures to share? ^_^
    – Ryan M
    May 19 at 12:14
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    Oh wow, +500 just for the pets! :D May 19 at 12:21
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    Chihuahuas. "monsters" is definitely appropriate ;)
    – Mithical
    May 19 at 12:26
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    It has been fantastic getting to know you Dalmarus over these past few weeks. We're so glad that you are here!
    – Rosie StaffMod
    May 19 at 12:52
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    Adorable! They're very photogenic :)
    – V2Blast StaffMod
    May 19 at 14:06
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    Welcome and congrats! May 19 at 19:01
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    Hate to be perhaps the only -1 here, but one downvote for each dog, then one upvote for the cat. Oh, and congrats, despite the doggies.
    – Ken Y-N
    May 24 at 6:26
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    Omg they are soooooo cute <3
    – Vanny StaffMod
    Jun 22 at 15:10
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We have been on a journey to revamp and improve the /contact support experience - it has moved back to the Community Team, we hired dedicated folks to do it, and switched systems more than once by now.

Incidentally, does this mean that Grace and animuson are now under the Community Team (again)? They've always been in a bit of a gray space where they're sorta CM-like but not quite, and this change doesn't exactly clear that up.

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    No - ever since we hired CMs to handle it, Grace and Animuson are no longer handling the /contact tickets, it's all under the CM team now. Grace actually hasn't been handling them for sometime now.
    – Cesar M StaffMod
    May 19 at 12:29
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    Ah, cool. So what are those two handling these days? Teams support?
    – Mithical
    May 19 at 12:30
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    Yep! Teams' support is their job :)
    – Cesar M StaffMod
    May 19 at 12:30
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    You'll still see me pop up now and then since I also maintain the public support portal that both teams share. :) So if that breaks you can more than likely blame me.
    – animuson StaffMod
    May 19 at 19:20
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Welcome, Dalmarus! I know our Support team has definitely needed more, well, support – I'm glad you're on the team now! You definitely seem to have lots of experience in that field.

(We should play some games together sometime!)

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    Do the games include JQuery and/or waffles and syrup?
    – Ollie
    May 20 at 15:24

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