I contacted SE through the contact page on July 17, 2022 (around 12:44 AM). On July 19, 2022 (at 3:08 AM), I got a reply from the Stack Overflow & Stack Exchange Support Team stating that my ticket was escalated to the Trust & Safety team. On July 27, 2022 (at 12:57 AM), I got a reply from a member of the Trust & Safety Team.
I replied to the email which I received from the member of the Trust & Safety Team on August 2, 2022 (at 1:19 AM). On August 2, 2022 (at 1:20 AM), I got an email from SE (firstname.lastname@example.org):
The ticket you just responded to, ID ***** is closed and is therefore no longer monitored. If you still need help, please feel free to create a new ticket.
Stack Overflow & Stack Exchange Support Team.
I recall replying to emails from SE, but I never got an email stating that I have to create a new ticket as the ticket has been closed. AFAIK, when one replies to the ticket, the ticket gets reopened if it's closed. Is this a bug or status-bydesign?
*Note: The time mentioned above are in Indian Standard Time (IST).