Update, May 31st, 2023: The updated code of conduct has been released network-wide.
A good Code of Conduct is a handshake agreement between users and the company. It is a document that inspires trust that situations around online conduct have been thoughtfully considered and will be handled properly, and users are free to safely engage. It is with that in mind that we are now releasing our 2023 update to the Code of Conduct. (Here's an image version, if you'd prefer that; it may not be entirely up-to-date as we make edits.)
This update has come after months of planning, research, as well as internal and external review. Our Trust & Safety, Legal, and Community teams (along with members of the Senior Leadership Team) have spent hundreds of hours crafting this document to alleviate pain points we have found with our current Code. In addition, moderators have been provided with advanced access to this document and the opportunity to propose changes. We carefully considered suggested changes, spent a considerable amount of time talking about it with them, and incorporated a good number of suggestions, sometimes copy-pasting text directly from moderators.
Why update the Code?
There are certain things that the current Code of Conduct does not address. The world is ever-changing and it is our responsibility to ensure the safety of users of this network.
Upcoming regulatory pressures from Brazil, the EU, and elsewhere demand that our content moderation practices are able to stand up to scrutiny. We do not believe that our current code delivers on those requirements.
How will it look?
We are still working with design but we plan to segment the CoC with a landing page that will include the Mission Statement, Our expectations for users, and Unacceptable behavior. See this image for how the landing page will look.
The policies bulleted on the landing page will link to a more in-depth version. We also want to incorporate site-specific guidance to the "How to ask a good question" and "How to write a good answer," portions so we hope to include links to individual site Help Centers to filter users to more detailed site-specific guidance.
A call for input
I said earlier that a good Code of Conduct is a handshake agreement between users and the company. It is a document that inspires trust that situations will be handled properly so that users are free to engage safely. For that handshake to mean something, we need input from you. We plan on going live with this update later in May, but until then, this is a very real chance for you to provide actionable feedback on the Code. Particularly, we'd like to make sure we've captured the correct expectations in the "Our expectations for users" and we're very open to improving it further.
If you have an idea of how something could be better worded, or if you have found something that we have missed, please suggest an alternate draft for that section. We will be monitoring this post and will review all feedback.
The decision to update the Code was not made lightly, but we truly believe that these changes will better serve the community and the legacy that it has built. Those who use this network - in whatever capacity, as contributor or content consumer - deserve a clear, understandable, legally compliant set of expectations, and we believe this is a step toward best-in-class practices.
In order to allow for broader discussion, including back-and-forth conversations, we've created this chatroom so that comments don't get unwieldy. Please feel free to join and have conversations there; we'll also pop in and be around when possible.
Feedback cutoff date
We will be processing feedback given here by May 24th. This date gives us a couple of days to wrap up changes and make this update official by the end of May. Thank you everyone for participating, providing your thoughts, and helping us make this document better. We sincerely appreciate your efforts to engage and discuss with us.