Thomas I’m truly very sorry that you had to wait for a response. I have since gone in and responded to your comment. I understand waiting is really frustrating and I apologize for that. Separate from this specific instance I want to be transparent about a few things when it comes to staff responding to comments and answers that are left. My intention is not for this to be an excuse but to shed some light on why not every comment may get a response or why not everything receives an immediate response.
We get a really high volume of comments and questions. This particular post you were referring to was made on 60 different sites that would be impacted because we wanted to give those communities a heads up about these new ads appearing so it wasn’t a surprise out of the blue. We’ve been working really hard to make sure we’re giving heads ups about changes prior to them being released. Aside from various questions and comments around these 60 posts we are also receiving questions and inquiries regarding posts across the network of the 180 sites that make up Stack Exchange. We’re also receiving chat pings, emails, etc. We do our best to respond to everyone in a timely manner. It’s not always possible and it is certainly easy for an important comment or question to slip through the cracks.
On top of this there is all of the work that is happening off platform that is part of our day to day with attending meetings, as managers checking in with our team members, etc. Also sometimes the Community Management Team may not have the answer to a specific question that has been asked. We may need to be checking internally across other departments to get an update or answer to something that is in their purview. This can also lead to delays in how quickly we can get back to community members.
Again I share all of this not as an excuse but to share some context. We’re human and we’re doing the best we can.