I tried to follow the instruction in the link but I can't open a ticket for merging accounts. I get the following error:
We can't merge until we have links to both profiles; please add the missing URL and try again
Of course, I have filled all the required information before clicking the "Submit" button, including the field that it indicates is missing.
I can see the second profile URL I entered in the web request made on submission, but I still get an error back.
What should I do?