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For nearly several months, I can't receive any notification about these sites, but I had set it to notice me after 3 hours:

Enter image description here

Where can I fix this problem?

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    Which Stack Exchange sites? Or only TeX - LaTeX? Aug 18, 2023 at 11:58
  • @This_is_NOT_a_forum I just found in Tex-LaTeX, but it has been a long time that I haven't post question on other sites.
    – Y. zeng
    Aug 18, 2023 at 12:27
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    Are you checking your inbox within 3 hours of receiving an inbox notification on site?
    – V2Blast
    Aug 18, 2023 at 15:17
  • @V2Blast Now, I haven't received any notification in my Email of your response here, which is far over 3 hours.
    – Y. zeng
    Aug 20, 2023 at 10:07
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    I also didn't receive any notification since August 2nd, I have it set to Daily, and I rarely mark any item as read, i.e. leaving them all "unread" which should trigger the email notification. Looks like something is broken on SE side. /cc @V2Blast (until that date, it appeared to work fine) Aug 22, 2023 at 17:48
  • @ShadowTheGPTWizard How to leave them all "unread"?
    – Y. zeng
    Aug 23, 2023 at 0:34
  • @Y.zeng by not clicking on them. Inbox got a major change a while ago, that when opening the inbox to see the messages, all messages are still marked "unread", only clicking on message or the icon on its top right will mark it as read. Aug 23, 2023 at 6:59
  • @ShadowTheGPTWizard So, now, this way not work?
    – Y. zeng
    Aug 23, 2023 at 7:19
  • I don't understand what you're asking in the comment, sorry. What way is not working? Aug 23, 2023 at 8:10
  • @ShadowTheGPTWizard Sorry. I can't find the option of "mark as unread" now. How can I make that choice appear?
    – Y. zeng
    Aug 23, 2023 at 8:17
  • @ShadowTheGPTWizard: Thanks, I believe the devs have confirmed and identified the possible cause of this bug (at least a recent iteration of it), so hopefully it can be resolved soon. (I'm not sure if it's the same thing that Y. zeng has been experiencing for months, though.)
    – V2Blast
    Aug 23, 2023 at 17:38
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    @V2Blast yeah that's surely "my" case, dates match, hopefully OP case will also be somehow solved. Aug 23, 2023 at 20:10
  • @Y.zeng the unread items have a closed envelope on their top right corner, once read, the icon changes to an open envelope, and the item get a different background. There is no way to mark all items as unread again, only one by one, by clicking the open envelope. I'm not sure about the email notification, even opening a single item once might abort sending it, this is something that need further testing and might be also broken, or not behaving as expected. (i.e. notification should be sent if you have unread items in the last three hours.) Aug 23, 2023 at 20:15
  • @ShadowTheGPTWizard So, there is no way to resolve this problem unless devs do? Am I right?
    – Y. zeng
    Aug 24, 2023 at 0:18
  • @V2Blast It should be the same thing. Hope tomorrow this problem is resolved.
    – Y. zeng
    Aug 24, 2023 at 0:19

1 Answer 1

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We've discovered that the scheduled job that batches and sends the inbox notification emails has been failing since Aug 3rd. A fix is in the works and should be deployed tomorrow, barring any issues found during code review.

Update (Aug 24): The fix has been deployed and the email queue has been cleared. If you had unread Inbox items, you should have received the email.

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    Would/should there be something to monitor failures like this? Aug 23, 2023 at 23:49
  • @JourneymanGeek with all the monitors they already have in place, doubt there's a room to squeeze a needle, not to mention another monitor. :/ Aug 24, 2023 at 7:02
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    @JourneymanGeek yes, we're also working on improving our alerting for this type of failure. Aug 24, 2023 at 14:38
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    Updated -- the fix has been deployed and executed, so emails should be flowing again. Aug 24, 2023 at 15:35

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