I always get an error stating that I cannot create a new account on the Ask Ubuntu site. I am a member of several different Stack Exchange sites, but for some reason, I can't login to Ask Ubuntu. Apparently, I have previously linked my Stack Exchange account, given the fact that I see Ask Ubuntu in my list of linked accounts. I believe that there is potentially a bug exposed by something awry with my Stack Exchange account.

I have gotten the same apparently transient error for some months now. On the askubuntu.com site, I click "Join this community", followed by "Confirm new account". However, when I do this, I get the following error page message:

Oops! Something Bad Happened!

We apologize for any inconvenience, but an unexpected error occurred while you were browsing our site.

It’s not you, it’s us. This is our fault.

Detailed information about this error has automatically been recorded and we have been notified.

Yes, we do look at every error. We even try to fix some of them.

It’s not strictly necessary, but if you’d like to give us additional information about this error, do so at our feedback site, https://meta.askubuntu.com.

I'm asking my question on this site, and not on meta.askubuntu.com, because I can't log in or create an account there.

How can I successfully login to the Ask Ubuntu community?

  • 9
    You already have an account on Ask Ubuntu Have you tried clearing your browser cookies and restarting your browser, or using another browser altogether. If that doesn't work you'll need to use the contact process. Commented Oct 25, 2023 at 7:35
  • 2
    Looks like you have two accounts that are somehow just slightly intermingled (one and two). I suspect a merge will be required but it would be useful to know what you did in September which led to this state.
    – Aaron Bertrand Staff
    Commented Oct 25, 2023 at 12:37
  • 2
    Can you try accessing your Ask Ubuntu profile now? You shouldn't need to "join this community" as your profiles should be linked.
    – Aaron Bertrand Staff
    Commented Oct 25, 2023 at 12:46
  • Thanks @AaronBertrand. Now I'm able to log in. Do you know what happened? FYI, nothing that I knowingly did back in September. This has been an issue for me for several months, much earlier than September. Thank you so much for resolving. Now I can properly upvote questions and answers that help me. :-)
    – entpnerd
    Commented Oct 25, 2023 at 18:08
  • 1
    I don't know how it happened, no. I only know how I fixed it. :-) (And I only guessed September because that was the last time the other account had successfully logged in.)
    – Aaron Bertrand Staff
    Commented Oct 25, 2023 at 18:12
  • Thank you very much. Very grateful that I now have an account. btw, feel free to turn your comment into an answer. I'd be happy to upvote and accept it.
    – entpnerd
    Commented Oct 25, 2023 at 18:17

1 Answer 1


The network account <-> user profile relationship is, well, complicated.

I recently resolved a similar issue for someone who had additional accounts that somehow got associated with the wrong e-mail address. That's not exactly what happened here, but it is potentially useful background and may share some underlying contributing factor.

In your case: You had two accounts at the network level, and the wrong account was associated with the lone Ask Ubuntu user.

I've fixed that.

Unfortunately, it is not obvious how or when this happened (read: it could happen again). The important part was getting you in again; I will circle back and try to understand this as time allows.

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