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Who are the Community Team (sometimes referred to as the Community Managers or CM's), and what is their role?

What is their relationship to the "Community" user?

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  • 3
    This question doesn't address how one becomes a community manager – Cole Johnson Aug 20 '13 at 6:40
  • 92
    Step 1: get hired by Stack Exchange as a community manager. – jcolebrand Aug 20 '13 at 16:11
  • Also I assume no relation to "Community Moderator" – ashleedawg Jun 28 '18 at 12:35
  • 2
    Correct. We typically just call them moderators... – jcolebrand Jun 28 '18 at 13:25
  • Why don't the Community Team appear in the Users \ Moderators page on, e.g. Stack Overflow? – Wai Ha Lee Feb 28 at 15:38
  • because they aren't moderators – jcolebrand Feb 28 at 22:30
  • so, "Community Moderator Elections" is a misleading mashed up term ~ the elections are by community for electing "Moderators" (Mods) from community, but "Community Manager" (CM) is a catagorically separate employed position. took me a while to see! oh and "Pro-Tem" is like Mod but only for beta sites that havn't elected any yet. – ocæon May 4 at 21:48
  • Yes .... what was the primary impetus for that confusion? – jcolebrand May 10 at 21:27
132

Who is on the Community Team?

Robert Cartaino

Robert Cartaino's network flair

Shog9

The network flair of Shog9

hairboat

Network flair for hairboat

Grace Note

Network flair for Grace

Tim Post

Network flair for Tim Post

Jon Ericson

Network flair for Jon

Nicolas Chabanovsky

Network flair for Nicolas

Juan M

Network flair for Juan M

animuson

Network flair for animuson

JNat

Network flair for JNat

Catija

Network flair for Catija

Cesar M

Network flair for Cesar M

What do they do?

They help you out. No, really. But yeah, that's about the most generic non-answer ever.

They review proposed sites passing through Area 51, revising, raising concerns, closing, destroying, and preparing for their launch as the situation warrants.

They moderate brand new sites as they launch, answer questions and attempt to communicate lessons learned on past sites. They appoint the Pro Tem mods, and hand the site off to them.

They're the navel of the SE administrators, always available for gazing.

They watch the various and sundry meta sites, answer questions, address or escalate requests and provide guidance in the use of the site's tools.

They occasionally answer emails.

They review moderator actions, offer advice, resolve disputes.

Now and then, they sleep. One eye open. Like birds.

Are they the same as the Community user?

No, they are not. That is a special user that even has its own tag, .

  • thx think this should be on a web page somewhere + kept updated? – vzn Apr 2 at 18:11
  • This page does not say how to contact the Community Managers en masse. I wrote to one of them and asked that yesterday, and so far I have no reply. Can someone tell me that? – Michael Hardy Apr 14 at 18:26
  • @MichaelHardy To contact a community manager, you can use the 'contact' link at the bottom of every page. The recipient will either respond directly or forward your request to the appropriate party, but we do not provide a way to broadcast messages to departments or other groups in bulk. [replied here in lieu of email] – Robert Cartaino Apr 15 at 1:11
  • 1
    Regarding Cesar M not having enough rep for a flair to show on this answer: I put up a bounty here, so that they have the required rep once it's awarded. – Sonic the Inclusive Hedgehog Apr 15 at 1:41
  • 1
    I'd guess that if Cesar answers this question to share some of his (SE-themed) hopes & dreams, he'll have an association bonus pretty quickly. – Monica Cellio Apr 15 at 1:55
  • @SonictheWizardWerehog if you think the answer is good enough, then fine, but you should be voting (including awarding bounties) based on content, not the author. He'd get the association bonus pretty quickly at the rate he's going anyway; I don't think an extra bounty was necessary. – Pikachu the Watermelon Wizard Apr 15 at 2:40
  • @RobertCartaino : I don't understand you comment about broadcasting messages to department or groups in bulk. I was only asking how to send one message to all of the community managers. – Michael Hardy Apr 15 at 3:06
  • @MichaelHardy You cannot send a message to all community managers at once. – Robert Cartaino Apr 15 at 3:08
  • @RobertCartaino : Above, it says "They review moderator actions, offer advice, resolve disputes." How do they do that if it is not possible to contact them? – Michael Hardy Apr 15 at 4:50
  • @MichaelHardy By using the ‘contact’ link at the bottom of the site. I don’t know how else to answer your question. – Robert Cartaino Apr 15 at 4:55
  • @RobertCartaino : If I use the "contact" link at the bottom of this present page, does that go to someone other than whoever would be reached if I use the "contact" button at the bottom of the page I see when I enter the URL stackexchange.com? Specifically, does it go the the Community Managers? – Michael Hardy Apr 15 at 5:01
  • 1
    @MichaelHardy same as the "support" path at any other company (that actually pays attention to its support requests): you fill out the "contact" form, it goes into a ticketing system and gets assigned to someone who can handle it, and that person handles it. You can't directly contact all of them, but you don't need to -- you need one of them to handle your issue, whatever it is. – Monica Cellio Apr 15 at 15:45
  • @MonicaCellio : You wrote "that actually pays attention to its suppport requests". Think of what that implies. This company is substantially deficient in that respect. – Michael Hardy Apr 16 at 0:42
  • @MichaelHardy You're not the first to complain about that; see meta.stackexchange.com/questions/317467/…. – Sonic the Inclusive Hedgehog Apr 16 at 2:29

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