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The members of the Community Management Team (sometimes referred to as the Community Team or CMs) are employees of Stack Exchange the company, but not all SE employees are Community Management Team members. When visiting the profile of staff members there is an orange label indicator of that on their page, but since not all staff members are CMs, how do I recognize the CMs?

Also, what is their role on these sites? Are they moderators?

What is their relationship to the "Community" user?

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    This question doesn't address how one becomes a community manager
    – Cole Tobin
    Commented Aug 20, 2013 at 6:40
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    Step 1: get hired by Stack Exchange as a community manager.
    – jcolebrand
    Commented Aug 20, 2013 at 16:11
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    so, "Community Moderator Elections" is a misleading mashed up term ~ the elections are by community for electing "Moderators" (Mods) from community, but "Community Manager" (CM) is a catagorically separate employed position. took me a while to see! oh and "Pro-Tem" is like Mod but only for beta sites that havn't elected any yet.
    – ocæon
    Commented May 4, 2019 at 21:48
  • @ocæon, TLAs are an abomination to mankind, and TLAs even more so. (The first TLA is meant to stand for "three letter acronym" and the second for "two letter acronym". How could you tell?) "Pro Tempore Moderator" is a concept used by Jeff Atwood in his blog post on A Theory of Moderation. Using the term "deputy Moderator" would probably have been easier to understand for most readers, especially for us ESL readers. Nobody is perfect. [Footnote: ESL stands for English as second language.] Commented May 4, 2023 at 14:07

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Who is on the Community Management Team?

Here is the list of people who make up the Community Management Team (aka CM, CMs), in order of hire date:

Name Flair (links to blog or article announcing them) Subteam Title
JNat Network flair for JNat Community Engagement and Enablement Staff Community Manager
Cesar M Network flair for Cesar M Trust & Safety (Team Manager) / Community Support (Team Manager) Senior Manager
Rosie Network flair for Rosie Community Engagement and Enablement (Team Manager) Director
Philippe Network flair for Philippe VP of Community / Community Strategy (Team Manager) Vice President of Community
Slate Network flair for Slate Community Strategy Senior Community Manager
Charlotte Network flair for Charlotte Community Support Community Manager
SpencerG Network flair for SpencerG Community Engagement and Enablement (Team Lead) Senior Community Manager
Bella_Blue Network flair for Bella_Blue Trust & Safety Senior Community Manager
Berthold Network flair for Berthold Community Strategy Staff Community Manager
Dalmarus Network flair for Dalmarus Community Support (Team Lead) Senior Community Manager
Emerson Network flair for Emerson Trust & Safety Associate Community Manager
Sasha Network flair for Sasha Community Engagement and Enablement Community Manager

What do they do?

The Community Management Team is part of the broader "Community Team", the staff members focused on the needs of the Stack Exchange communities and the strategy and planning for community initiatives. You can read more about the entire team in this post.

Explaining the breadth of what the CMs do is complicated and difficult to enumerate, but here are some of the things they've done and continue to do over the years:

  • They help you out. No, really. But yeah, that's about the most generic non-answer ever.

  • They review proposed sites passing through Area 51, revising, raising concerns, closing, destroying, and preparing for their launch as the situation warrants.

  • They liaise with Stack Overflow’s product development teams, serving as a voice of the user and managing the community-facing communications.

  • They moderate brand new sites as they launch, answer questions and attempt to communicate lessons learned on past sites. They run the process to obtain the initial set of Pro Tem mods, and hand the site off to them.

  • They're the key outward facing representatives of the Stack Exchange upper administration.

  • They watch the various and sundry meta sites, answer questions, address or escalate requests and provide guidance in the use of the site's tools.

  • They occasionally answer emails.

  • They review moderator actions, offer advice, resolve disputes.

  • Now and then, they sleep. One eye open. Like birds.

Are they moderators?

While CMs hold moderator privileges on every network site and much of their work touches on moderation, they are not part of the site moderator teams. No elected or appointed moderator is an employee of the company, while all CMs are. Some have gone from moderator -> employee and vice versa, but the orange "Staff" badges on their pages indicate clearly if they work for the company. If you're curious about who has made that switch, it's documented here.

Are they the same as the Community user?

No, they are not. The Community "user" is really used for when the system takes an action and the log needs to reflect which user did it (or is used as a placeholder when a user is removed). Community, for that reason, is designated as a Bot. Questions about actions taken by the system can be asked under the Community user tag: .

What are these different teams they are part of?

There are four sub-teams within the Community Management team:

  1. Community Engagement and Enablement – They focus on improving moderator tools and support, scheduling and managing elections, they create and execute experiments as well as plan and spec new tools, checking into oddities on the site, and generally being do-gooders.
  2. Community Support – They answer the mail. They're the front line. They investigate tickets from moderators and others who write, and they watch for emergent patterns and handle them.
  3. Trust and Safety – They're Batman. You'll never know they're there, until you spot what they've done. They handle anything related to keeping our users safe and our content high quality.
  4. Community Strategy – They’re focused on the next six to twelve months, and how the team can get ahead of the huge demands on our time. They’re thinking about the next major product launch, and they eat data for breakfast.

There is also a VP. He manages one of the subteams (Strategy), but he describes himself as mostly running around the network making a nuisance of himself.

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    @Philippe, is there a difference between Team Lead and Team Manager?
    – Luuklag
    Commented Aug 16, 2021 at 13:16
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    Yes. A team lead is a role, not a job grade. So our team leads are spec'd as "Senior Community Manager+" level. Lead positions are usually long-term but can be left behind so that the incumbent can return to their old role without cut in grade. Cesar had this role for Trust and Safety because of his excellent work advocating for the creation of the team and getting it stood up. When I was hired, i was "technically" a higher grade than he was, but as the team lead he would be accountable for the team's work, including directing staff. Then they went and promoted me :)
    – Philippe StaffMod
    Commented Aug 18, 2021 at 0:56
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    @Philippe The OP says "not all staff members are CMs". Is this correct? And if it is, how can one tell them apart if CMs have the Staff badge..?
    – Heddy
    Commented May 24 at 7:05
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    Yes, it's correct. Not all staff are CMs, but all CMs are staff. It's a squares/rectangles situation. The question you pose is one of the reasons for the existence of this page. If a user with a staff badge does not appear on this page, they are not a CM.
    – Philippe StaffMod
    Commented Jun 3 at 14:21
  • Only two actual Community Managers, this does explain the lack of communication between the company and the users. Pity. (Neither of them is active in MSE or interacting with the actual users. The few who did were laid off, or "promoted") Commented Jun 3 at 14:41
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    @ShadowWizard there are 9 community managers in the table?
    – Rob
    Commented Jun 3 at 15:43
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    Right. There are 9 active community managers currently. And everyone on the team does some CM work anyway - including me. Some of us have additional responsibilities, but 9 people call CM work their primary job tasks. The promotions indicate additional responsibilities, longevity, pay grade, etc. We're currently updating what each of those levels indicates (in terms of knowledge, etc) but it's safe to say that if you're here and working and learning, you should progress through those levels (and get more compensation, and responsibility, and independence).
    – Philippe StaffMod
    Commented Jun 10 at 0:18
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    @ShadowWizard It's not fair to say that the CMs remaining don't interact with users. That is simply untrue. They do a tremendous amount of interaction. Not all of it happens on meta, and not all of it is public, but every single person on the team spends a significant chunk of their time interacting with users.
    – Philippe StaffMod
    Commented Jun 10 at 0:23
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    I feel like the composition and scope of the community team is probably worth its own question. Even it isn't going to yield short or long term results it's probably worth a retrospective of how things were done, current changes and how things are done and the expectations of the more active network denizens. That the term is 'CM's remaining' is very much the heart of the problem IMO. But I think at this point I really want to see how someone else would tackle the question, and I have another tough, nuanced question that's been chewing at my brain so ... @ShadowWizard go ask 😁 Commented Jun 10 at 1:52
  • @Philippe no fair and not true? Perhaps. But those are facts for me personally. The few community managers whom I personally saw active are no longer working for SE, except one. Of course I can't know what all those nine are doing all around SE, in private with selected users or mods, etc. Commented Jun 10 at 6:23
  • @JourneymanGeek - I used the phrase "CMs remaining" deliberately. We lost good people over the last two rounds of layoffs, and I want to respect that by not pretending they didn't exist - therefore, "CMs remaining".
    – Philippe StaffMod
    Commented 2 days ago
  • @ShadowWizard "Of course I can't know what all those nine are doing all around SE...." Exactly. So while it may be your observation that they're not in areas where you run into them, I'm telling you that it is factually inaccurate to say that they aren't engaging. Take Charlotte for example: she spends most of every day engaging with users through support tickets. You probably never see her on the sites tho.
    – Philippe StaffMod
    Commented 2 days ago
  • @Philippe We've gone through multiple rounds of losing 'our' CMs over a long period of time. The manner the company treats y'all is a heart of many of the problems we have now. We've had many rounds of losing people over time - and even when things 'grow back', there's a lot of scars - but this, the treatment of CMs current and emeritus, and expectations mismatches on what the 'job' is is probably best handled on its own, rather than something that's meant for us to look up who our current community team is, and what they do. Commented 2 days ago

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