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The members of the Community Management Team (sometimes referred to as the Community Team or CMs) are employees of Stack Exchange the company, but not all SE employees are Community Management Team members. When visiting the profile of staff members there is an orange label indicator of that on their page, but since not all staff members are CMs, how do I recognize the CMs?

Also, what is their role on these sites? Are they moderators?

What is their relationship to the "Community" user?

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  • 7
    This question doesn't address how one becomes a community manager
    – Cole Tobin
    Aug 20, 2013 at 6:40
  • 118
    Step 1: get hired by Stack Exchange as a community manager.
    – jcolebrand
    Aug 20, 2013 at 16:11
  • 2
    Also I assume no relation to "Community Moderator"
    – ashleedawg
    Jun 28, 2018 at 12:35
  • 4
    Correct. We typically just call them moderators...
    – jcolebrand
    Jun 28, 2018 at 13:25
  • Why don't the Community Team appear in the Users \ Moderators page on, e.g. Stack Overflow?
    – Wai Ha Lee
    Feb 28, 2019 at 15:38
  • 2
    because they aren't moderators
    – jcolebrand
    Feb 28, 2019 at 22:30
  • 5
    so, "Community Moderator Elections" is a misleading mashed up term ~ the elections are by community for electing "Moderators" (Mods) from community, but "Community Manager" (CM) is a catagorically separate employed position. took me a while to see! oh and "Pro-Tem" is like Mod but only for beta sites that havn't elected any yet.
    – ocæon
    May 4, 2019 at 21:48
  • Yes .... what was the primary impetus for that confusion?
    – jcolebrand
    May 10, 2019 at 21:27
  • 1
    Does this answer your question? The Community Teams @ Stack Exchange and how we work together Jun 12, 2020 at 16:25
  • 2
    Voting to leave this open; I expect this to be a community-curated FAQ, while the other one probably won't receive any updates if new people are hired (or leaving the company).
    – Glorfindel Mod
    Jun 12, 2020 at 17:01

1 Answer 1

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Who is on the Community Management Team?

Here is the list of people who make up the Community Management Team (aka CM, CM's), in order of hire date:

Name Flair (links to blog or article announcing them) Subteam
Nicolas Chabanovsky Network flair for Nicolas Community Strategy
JNat Network flair for JNat Community Engagement and Enablement
Catija Network flair for Catija Community Engagement and Enablement
Cesar M Network flair for Cesar M Trust & Safety (Team Manager) / Community Support (Team Manager)
Rosie Network flair for Rosie Community Engagement and Enablement (Team Manager)
Philippe Network flair for Philippe VP of Community / Community Strategy (Team Manager)
Slate Network flair for Slate Community Engagement and Enablement
Vanny Network flair for Vanny Community Support
V2Blast Network flair for V2Blast Community Engagement and Enablement
SpencerG Network flair for SpencerG Community Engagement and Enablement
Bella_Blue Network flair for Bella_Blue Trust & Safety
Salmon_of_Wisdom Network flair for Salmon_of_Wisdom Trust & Safety
Berthold MSE flair for Berthold Community Strategy
Dalmarus Network flair for Dalmarus Community Support
Emerson MSE flair for Emerson Trust & Safety

What do they do?

The Community Management Team is part of the broader "Community Team", the staff members focused on the needs of the Stack Exchange communities and the strategy and planning for community initiatives. You can read more about the entire team in this post.

Explaining the breadth of what the CMs do is complicated and difficult to enumerate, but here are some of the things they've done and continue to do over the years:

  • They help you out. No, really. But yeah, that's about the most generic non-answer ever.

  • They review proposed sites passing through Area 51, revising, raising concerns, closing, destroying, and preparing for their launch as the situation warrants.

  • They liaise with Stack Overflow’s product development teams, serving as a voice of the user and managing the community-facing communications.

  • They moderate brand new sites as they launch, answer questions and attempt to communicate lessons learned on past sites. They run the process to obtain the initial set of Pro Tem mods, and hand the site off to them.

  • They're the key outward facing representatives of the Stack Exchange upper administration.

  • They watch the various and sundry meta sites, answer questions, address or escalate requests and provide guidance in the use of the site's tools.

  • They occasionally answer emails.

  • They review moderator actions, offer advice, resolve disputes.

  • Now and then, they sleep. One eye open. Like birds.

Are they moderators?

While CMs hold moderator privileges on every network site and much of their work touches on moderation, they are not part of the site moderator teams. No elected or appointed moderator is an employee of the company, while all CMs are. Some have gone from moderator -> employee and vice versa, but the orange "Staff" badges on their pages indicate clearly if they work for the company. If you're curious about who has made that switch, it's documented here.

Are they the same as the Community user?

No, they are not. That is a special user that even has its own tag: .

What are these different teams they are part of?

There are four sub-teams within the Community Management team:

  1. Community Engagement and Enablement – They focus on improving moderator tools and support, scheduling and managing elections, they create and execute experiments as well as plan and spec new tools, checking into oddities on the site, and generally being do-gooders.
  2. Community Support – They answer the mail. They're the front line. They investigate tickets from moderators and others who write, and they watch for emergent patterns and handle them.
  3. Trust and Safety – They're Batman. You'll never know they're there, until you spot what they've done. They handle anything related to keeping our users safe and our content high quality.
  4. Community Strategy – They’re focused on the next six to twelve months, and how the team can get ahead of the huge demands on our time. They’re thinking about the next major product launch, and they eat data for breakfast.

There is also a VP. He manages one of the subteams (Strategy), but he describes himself as mostly running around the network making a nuisance of himself.

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  • 1
    @Philippe, is there a difference between Team Lead and Team Manager?
    – Luuklag
    Aug 16, 2021 at 13:16
  • 5
    Yes. A team lead is a role, not a job grade. So our team leads are spec'd as "Senior Community Manager+" level. Lead positions are usually long-term but can be left behind so that the incumbent can return to their old role without cut in grade. Cesar had this role for Trust and Safety because of his excellent work advocating for the creation of the team and getting it stood up. When I was hired, i was "technically" a higher grade than he was, but as the team lead he would be accountable for the team's work, including directing staff. Then they went and promoted me :)
    – Philippe StaffMod
    Aug 18, 2021 at 0:56
  • @Philippe regarding your edit, "You'll never know they're there, until you spot that they're done" is correct, it means you will notice they are there only when they are done doing their task. Why did you edit it? It can be changed to "You'll never know they're there, until you spot what they've done", but in its current form, as far as I can see, it's just incorrect. Aug 23 at 6:49
  • 2
    Quite right. Correcting. (But @Luuklag beat me to it.)
    – Philippe StaffMod
    Aug 23 at 9:06

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