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Questions tagged [support]

A request for assistance with one of the site's features, or a question where you're expecting a concrete answer, and not discussion. If your question is not reporting a bug, requesting a new feature, or soliciting open discussion, this tag is probably the right one.

1,425 questions with no upvoted or accepted answers
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FAQ for Stack Exchange sites

Community FAQ For sites in the Stack Exchange 2.0 network To see a list of commonly used words and phrases, see the glossary. For official guidance from Stack Exchange, visit the Help Center. ...
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793 views

Today's inappropriate ad: health scam on Travel

Inappropriate ad spotted on Travel.SE. Looks like the usual health scam. Unfortunately this one seems not to open the link preview when I long-click it, so it's only the image, but it seems to have ...
88
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584 views

Today's inappropriate ad: fixing bunions without surgery (and probably without any doctor) on Chemistry

Five days ago, I wrote: Yeah I'm aware that "a tool to manage ad experience" is currently being developed, but as long as it's not available, I'll keep on reporting these. I'll also keep on ...
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771 views

Moderator legal liability

I've scanned the privacy policy, terms of service, and moderator agreement and, so far as I can tell, moderators are fully and completely liable for any and every action they take in the process of ...
42
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0answers
380 views

My accepted answer was deleted, didn't match FAQs

I answered this question. My answer was accepted as correct, and then a moderator deleted it. I read the "Why was my question deleted?" FAQs and it didn't match any category. Any help here? Here is ...
41
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450 views

Repercussions for posting links to certain legal fund campaigns?

As announced by this recent question all links to a certain GoFundMe campaign will be removed from the site. To be precise; they will be removed from user profiles and posts whenever a staff member ...
40
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282 views

What happened to the arbitration opt-out profile setting?

From a comment by Tim Post concerning the arbitration opt-out process: You'll get a response, and our system is pretty good at catching spoofs (if someone makes DNS lie, then, well, nobody can ...
39
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0answers
305 views

Is there any data on how many users' IP addresses never look at their questions again?

Looking at a few random questions on Parenting, I noticed that many one-question users are never seen later than a few minutes after their questions were posted (confusingly, due to how the "seen" ...
39
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0answers
346 views

Can an anonymous user opt out of arbitration?

The new terms of service announced recently include an arbitration clause. The new terms specify that one can opt out of arbitration by sending a letter including their name and their mailing address ...
37
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1answer
714 views

Does the management or the Welcome Wagon care to know about activity that makes users want to leave their platform?

Does the management or the Welcome Wagon care to know about activity that makes existing users want to leave their platform or is the goal only to welcome new users? I would like to post some simple ...
34
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0answers
333 views

What is the status of the secure electronic opt-out of the mandatory arbitration that was promised?

In the comments of this post, Tim Post responds to my request for a "secure, electronic means" of the opt-out of mandatory arbitration with the following @jhpratt And you'll get one. And a lot of ...
34
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0answers
239 views

What data is being gathered during the advertisement test? What about end-user feedback?

As many user have already noticed, the network is apparently undergoing some "Ads testing" aimed at evaluating the various available alternatives for publishing advertisement to the network. It is my ...
34
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273 views

How do I ping the right bob?

We have two bobs at the moment. Bob (with the fox avatar) is a long time user, and bob, with the green avatar. I'd like to ping Bob, without bothering bob with my pings. I see two ways to do this - ...
29
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0answers
470 views

Why do some users have two site accounts, each tied to the same network profile?

(Please read carefully. This isn't about sock puppets.) I just noticed that this user has two Stack Overflow accounts. Their other account is listed as having the same network account as the former ...
29
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0answers
186 views

Why does the SEDE ReviewTaskResults table not include user data, which is all public anyway?

I wanted to do some data mining on the SEDE, and I ran across a limitation which I cannot understand. The Data Explorer table ReviewTaskResults currently contains the following information: Id ...
28
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0answers
640 views

Why was Zoe's bounty message removed?

Look at the revisions for Will concerns regarding the move to CC BY-SA 4.0 elicit any further dialogue from Stack Exchange, Inc.?: A bounty message posted by Zoe the transgirl was removed by an ...
28
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0answers
1k views

How many requests are too many?

I'm writing a small script that makes a large amount of requests in order to obtain data that can't be acquired via the API (for example, getting a user's network profile URL, scraping the network ...
28
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0answers
238 views

Repeated vandalism attempts

These two users seem to be fighting each other by defacing each others' posts with gibberish - https://stackoverflow.com/users/1699283/patel-the-rock?tab=activity#patel-the-rock?tab=activity&...
27
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0answers
195 views

Does anyone read messages on review audits?

Often, when reviewing a lot of edits I get a fake audit test. I usually reject them with a message. Are these messages stored anywhere, or am I just talking to myself again?
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423 views

What “visitors” count towards the publicity badges?

I was just thinking about these badges and how exactly your number of visitors is calculated. Really, this boils down into three key groups which you could gain counts from: New visitors: Those who ...
27
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0answers
281 views

10k Deleted List not showing full range

The Recent Occurrences:Recently Deleted list in the 10k tools won't show all the posts in the chosen date range. It appears to limit out at 45 posts (with no pagination).
25
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0answers
169 views

How much more bandwidth was eaten up in 2013 & 2014 compared to 2012?

2 years ago, I asked the question How much bandwidth does SE eat up? Nick Craver gave a detailed answer, and the short of it was a whopping 60TB of data per month! I'm wondering how has SE's ...
25
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0answers
281 views

Chatbanned user can still join chat with offensive user names

This fine gentleman is apparently chatbanned, but continues to join various rooms over and over (possibly in an automated fashion). His current name is intentionally offensive, as are his previous ...
25
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218 views

Why is the “code:” search option not documented?

When searching for a post, it is possible to filter the posts by a string that must be present in a block code, such as with code:"preg_match".  This search option is not documented, though. Does ...
24
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0answers
167 views

Does Stack Exchange have an Accessibility Policy?

I've seen several laudable posts on the network and associated blogs about SE's dedication to accessibility and how that informed the types of affiliate ads allowed: This blog post - "...our effort ...
24
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0answers
389 views

Is it intentional that the April Fool's time travel feature has to be deactivated on a per-site basis?

It seems to me that the time travel feature has to be deactivated on a per-site basis. I've tried this in Edge and Chrome. Is this intentional? It's fine for people using one or two sites, but gives ...
23
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0answers
138 views

Can a community have its own internal magic links?

I'm talking about magic links, which are very useful while posting comments. We frequently use [tour] , [help], [ask], [ans] etc. while introducing new users about How Stack Exchange works. On ...
23
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0answers
272 views

Why doesn't the new TOS email or blog post mention the arbitration clause?

Tim Post's initial post on the new TOS provides a three-point summary of the new terms, along with a link to the new text and an opportunity to ask questions. That, of course, sparked a re-...
23
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0answers
650 views

How is Stack Exchange preparing for the General Data Protection Regulation (GDPR)?

Is Stack Exchange making any changes in preparation for GDPR? What will the procedures be in order to comply with this regulation? The General Data Protection Regulation (GDPR) (EU) 2016/679 is a ...
22
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0answers
134 views

How could localized sites translate strings before the update actually rolled out?

We have questions about that on ru Stack Overflow: Как в локализованных сообществах заранее узнавать о нововведениях в сети SE? Нет перевода текстов на индикаторах новичков. Нет перевода строк в ...
22
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0answers
184 views

Do downvotes/flags still affect the original owner of a community wiki post other than for rep calculation?

Some time ago I was pointed to a ranting/rude answer that was immediately converted to wiki by the poster. Since at the time it seemed pretty clear that the poster originally posted the rant and then ...
22
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0answers
651 views

Regular Stack Exchange Data Dumps

The Stack Exchange Data Explorer (SEDE) is now updated on a weekly basis. It would be nice if all of that public data was made accessible off-line on a regular and consistent basis. The SEDE says that ...
21
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0answers
110 views

Are there any statistics on how often a search in the Help Center ends in “0 Results”

I saw an MSO post (10k only) where the user tried to search for their issue in the Help center. Their search term didn't return any results which shows them this page: Before I'm proposing a ...
21
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0answers
126 views

Vote buttons, stars, and moderator margin controls just got a lot lighter

The controls in the left margin of a post -- vote buttons, star, and moderator controls (timeline, flag count, deleted comments) are now a much lighter shade of gray than they used to be. Before (...
21
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1answer
298 views

Why does the bounty dropdown sometimes default at a value larger than the minimum allowed?

In this question, bounty dropdown defaults at value 250, while the minimum allowed is 50 - why is that? To preemptively address ideas that this might be because question already had a 250 bounty (...
20
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0answers
127 views

What percentage of new users who have their questions closed actually visit /help/closed-questions?

Currently, when a question is closed, it gets a banner that includes the line: If this question can be reworded to fit the rules in the help center, please edit the question. The "help center" ...
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0answers
112 views

Why isn't the word “religion” mentioned in the description for some of the religion based Stack Exchange sites?

Right now, the only Stack Exchange site that mentions the word "religion" in its description is Hinduism Stack Exchange. Neither Buddhism Stack Exchange, Christianity Stack Exchange, Islam Stack ...
20
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0answers
467 views

What licence is subscriber content provided under 4.0, 3.0 or them all?

In the footer it says: site design / logo © 2018 Stack Exchange Inc; user contributions licensed under cc by-sa 3.0 with attribution required. rev 2018.8.7.31273 However, in the footer under ...
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0answers
246 views

does serial undownvote script kick in after duplicate accounts merge?

There is a user who managed to get sort of protection provided by the "serial" script so that their posts regularly get a portion of undownvotes when script kicks in (Reputation tab in the user ...
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0answers
400 views

How was this new user able to post two questions less than 40 minutes apart?

New users who have less than 125 reputation are subject to a 40-minute time limit between asking questions, network-wide. Today, however, this 1-rep user was able to post two questions within 8 ...
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0answers
217 views

Can't paste data to question, get prompted for Image?

I am trying to ask a Question on SE, and have some mock data in Excel I've copied, and am simply trying to paste in to my question. I've done this before dozens of times, but suddenly am having this ...
19
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0answers
84 views

Can we make managing recurring events easier?

My site uses community events heavily; we have week-long events every week (plus a dozen or so others), which occur on a repeating schedule, like this: The events occur each year in (generally) the ...
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0answers
394 views

Why do I keep getting logged out of Stack Overflow?

I keep on getting logged out of Stack Overflow on my personal computer. This can happen even when I've been logged in earlier in the same day. It used to be that I'd never get logged out of SO (which ...
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0answers
208 views

Kill the reading tag

The reading tag currently has 492 questions. Arbitrarily checking 15 of those revealed that the tag doesn't really add anything; it's far too general and applies to many languages and situations. ...
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0answers
165 views

A call for MATLAB link maintenance

I recently noticed that the documentation pages for MATLAB on the MathWorks site have been updated to a new format. Unfortunately, this also involves a new format for many of the page URLs, breaking a ...
18
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1answer
522 views

“Your post appears to contain code that is not properly formatted as code.” - Not a single line of code was written that day

I really need to ask this question on SO, but I'm not sure what's triggering the "code formatting" checker that is disabling my submission. I've cut sections out of the code that I think may be ...
17
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0answers
328 views

Being above 10,000 rep, my newest edit was placed in a review queue as if I was a low-rep user?

I made a minor edit to: log difference measure and was informed that the edit was put in a review queue. In fact, it was, and I can even decide on my own edit: Note that I'm displayed as "anonymous ...
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0answers
100 views

Will aggregate-per-site data from the moderator engagement survey be made public?

From the first July 2018 moderator newsletter: We’re starting a yearly tradition by sending out a short engagement survey to all moderators…. The survey is completely optional and anonymous; ...
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0answers
415 views

Who is responsible for DMCA takedown counterclaims on authorless / disassociated / CW posts?

The TOS states that users are responsible for filing DMCA takedown counterclaims, and gives guidance: A subscriber who believes they are the wrongful subject of a copyright takedown notice may file ...
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0answers
93 views

Missing outage postmortem for 2015-05-05

The Stack Exchange network experienced a network-wide outage on May 5 (Note: due to timezone differences dates may be off by one): StackExchange Status ‏@StackStatus May 5 We are investigating ...