I've always felt that MSE was supposed to be a support site for the rest of the network. To a significant extent, its still the place to look up mechanics and public best practices.
In the past year, before the troubles and recent pivots, making it a useful venue for communications between the company and the community was a goal. On the short term, that seems implausible, but in the longer term, and I'm thinking years at this point.
And here's the funny thing. Guess where bugs go?
The survey has issues? Meta post.
The blog has issues? Meta post.
Site has issues? Meta post
Meta is down... Twitter?
It still serves it purpose pretty well.
Historically, I've had a few constructive, though epic rants here - one of which still has a bit of an effect that I see every day.
Sometimes you need a specific tool. A right angle bit driver, or an extended bendy thing. And sometimes you just use the swiss army knife in your pocket.
Unlike a new ticketing system (whenever its built), or surveys - its something there and usable when you need it. As a poweruser - I'm familiar with it and in many cases it kind of works.