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What tools are available to room owners? Room owners are users that have some elevated permissions in a chatroom. Typically, they will be the first line of defense when it comes to inappropriate content or behavior in a room. Users will look to the room owners to guide the room. The room owners are also able to perform moderation tasks without the need to ...


69

What tools are available to regular chat users? You, as a member of the community, have the ability help keep chat a place that is welcoming for everyone. There might be a variety of other users, including moderators and room owners, in chat with you. Users can be distinguished by the way their names appear — moderator names appear in blue and room owners ...


65

Using a private off-site email is inappropriate in 99.99% of cases. In a year of moderating, I've never had to do that. It's an option that should only be considered if all else fails (see below). In the event that you do have to send a private email, be sure to bcc community@stackexchange.com on it. One way to contact a user privately is to use the private ...


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First, edit out the sensitive information. This minimizes the damage by reducing the number of people who will see it casually. Ideally, you'll have full edit privileges and can do this quickly; if you find yourself having to suggest an edit, then make sure you edit out all sensitive information - otherwise, your edit just blocks a more thorough editor ...


58

When should I flag a comment? When it will be shown to future readers but offers them nothing of value, or what value it has is overshadowed by the comment being unfriendly or outright rude. There are many different sorts of comments that qualify here, roughly categorized by the flagging dialogue itself: The first two flags address similar behavior ...


54

Should I always treat my mod close vote as binding and reserve it for extreme situations, or should I treat my close vote as "normal" when it's the fifth and final vote anyway? Neither. It isn't a vote. Ever. Don't treat it like one. When you see a post you think should be closed, close it. When you see a post you think should be re-opened, re-open it. If ...


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We finally added an all network moderators page to stackexchange.com: http://stackexchange.com/about/moderators You can categorize by and search for sites or users, and expand each section to see profile details. (Right now, information on the page is cached and updated daily.) Let us know if there's anything else we can add to the page to make it more ...


51

When should moderators delete comments? Same advice as for flaggers: when they offer no currently applicable constructive requests for improvement to the post. Moderators may generally process comment flags without much deliberation: if it doesn't immediately appear to be needed, remove it; if it might be, leave it. There are almost always more useful ...


51

What tools are available to moderators? Moderators are our human exception handlers and will get involved when users and room owners can’t handle a situation on their own. If flags are raised or they are notified of something, then a moderator will step in to investigate and resolve the problem. The tools for moderators are very similar to those for room ...


48

When should moderators move comments to chat? This option is available at any time from the mod menu on any post with comments: How you use it depends on the situation... Handling an active tangential or off-topic discussion Simply copying the existing comments to a chat room and leaving a link to it can serve to encourage participants (and others ...


46

When should I delete my own comment? When it offers nothing of value to either the author of the post or to future readers. This is particularly important when the comment is shown by default on page load - if readers need not opt-in to reading it, it should offer them something of value. Try to avoid leaving long comment threads "broken" by deleting your ...


38

When should moderators edit comments? Almost never. Comments have no publicly visible revision history (the changes are logged in case of abuse, but these are only visible to moderators). Therefore, it is critical that moderator edits do not misrepresent the author's meaning or intentions. Edits may be appropriate in the following scenarios: To fix typos ...


37

Our stance on this is simple, but quite subjective. It's first worth reiterating that within reason, a user's profile page is their own domain. Given that: We like people being creative Profile pages aren't the most visible thing on the site To some users, their own profile is often the most visited thing on the site, so we want them to love it .. we like ...


30

I very frequently cast the 5th close vote on Stack Overflow. The word binding is a little bit misleading, since posts closed by a moderator can be reopened by the community. Your close vote is supercharged in that it only takes one of them to close a post, but you're still a member of the community. If you think something should be closed, don't let your ...


27

Moderator Conduct Review Process: From time to time, a moderator on one of our sites may violate their moderator agreement, or the company standards for behavior as documented in our Code of Conduct. Such behavior may eventually necessitate their removal from office, however both community expectations and our Code prescribe that, in general and whenever ...


21

Moderator Action Review Process After much discussion, debate, reflection, consultation, frustration, revelation, constipation and inspiration, we've settled on the following process for allowing a team of moderators to remove one of their own. It is, by necessity, somewhat formal: this process is for those rare situations where communication with one ...


18

When you look at the Community user's flag history you are seeing all the flags from deleted users which are assigned to Community. But there are also 10 flag types that are generated by the system in order to bring to moderator attention situations that might be missed by a site's users. These flags don't always indicate a problem (otherwise the system ...


14

What we do on Programmers is leave a comment along the lines of Commenters: comments are meant for seeking clarification, not for extended discussion. If you have a solution, leave an answer. If your solution is already posted, please upvote it. If you'd like to discuss this question with others, please use [chat]. See the [FAQ] for more information. ...


14

A lot of mods seem to subscribe to the "fifth and final" rule, but I don't get it. Users should vote to close questions that are unclear, too broad, primarily opinion-based, off-topic or duplicative. All those things are influenced by a question's content, and have nothing to do with whether — or how many — close votes have already piled up. As ...


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