120

There is another reason to change this: the single name below the message sometimes gives the impression that the suspension was a lone decision by that moderator. While many suspensions are decided by a single moderator, those are usually the completely obvious cases. In any of the more complicated cases multiple moderators are often involved, and sometimes ...


77

Update August 7, 2017 Part 3 has also been implemented. A user is provided with an option to contact us (/contact), after they have already responded to a moderator message and did not receive anything back. Update: June 2, 2017 Parts 1 & 2 of this have been released in the latest build. We're still working through the last suggestion, but messages ...


65

Using a private off-site email is inappropriate in 99.99% of cases. In a year of moderating, I've never had to do that. It's an option that should only be considered if all else fails (see below). In the event that you do have to send a private email, be sure to bcc community@stackexchange.com on it. One way to contact a user privately is to use the private ...


49

In an ideal scenario, two things would happen: The behavior that causes the suspension would be easily collatable and dropped into the mod message automatically (or as part of a workflow) The user would understand that this isn't really a debate. The current wording of the mod templates are designed to say "You did something bad" as gently as possible, ...


39

I think there's something pretty important to say about the opinions that folks have expressed here, none of them are wrong. I also want to let everyone know that we're giving this very careful consideration, and should have a decision by the end of this week. The way that our sites are moderated by the communities that they serve has always been an amazing ...


32

I agree with this notion; you're doing your duty and you shouldn't be subject to harassment of any kind in the process of that. However, I wonder if it's fair to take it a few steps further. I'm no lawyer, but I would imagine if someone were to go to the level of harassing one's social media account(s) and ultimately be beholden to the level of ...


32

I agree with this and I specifically disagree with Telkitty's view that this removes "taking responsibility with your actions". Our community moderators don't run for re-election. They're volunteers and we have placed trust in them. In cases of genuine mistakes, they generally come forward on meta. In cases where it really is necessary, the SE staff can see ...


23

I have the advantage of having been on both ends of mod messages, so I should be able to answer this sufficiently. As Mithrandir said, the message appears in your inbox (titled "moderator message", I believe, and the text is the start of the message). Clicking that notification takes you to exactly the same page moderators see (/users/message/<id>), ...


19

We regret to inform you that your temporary single-page moderator status has been rescinded. This bug gets fixed in the next build.


17

I personally (as a mod) usually don't use the templates. I think, in this case, when you have to suspend an active member, you should write a clear and personalized message. If a mod uses a template without any modifications, it shows disrespect. I can imagine only one situation, when it's (probably) ok to send such messages - if there a lot of flags and ...


16

I don't like this. The hat is part of the gravatar, and it would set a weird precedent. What's next, forcing moderators to have "professional looking" gravatars? Hell no, if a user who's at the receiving end of one of my mod messages chooses to focus on my hat, or my gravatar, instead of the text (and the suspension that might come with the message) then... ...


15

"Reply to a mod" - "Chat with a mod" - "Annoy a mod" - "Waste a mod's time" Meeeeeh. If you really want to annoy mods, you can use the "contact us" footer link or chat. But if you want to just annoy somebody, you can dispute on meta.


15

I'd like to be able to both add and edit templates. But if SE isn't ready to give us the ability to add new templates yet (which has some design implications), could we please at least have the ability to edit the existing ones? On one of the sites I moderate we've had a recurring problem with rudeness, and we have a meta post that supplements the "Be Nice"...


15

A mod has to respond because so many contacted by a moderator continuously reply with something like this: Eat my big, orange traffic cone, or I will continue to bang my head on your bridges. It also (unfortunately) sometimes looks like this: I will kill your whole f**king family you nazi f*** and don't think I won't or can't you kitten-eating asshat ...


14

It appears as a message in your global inbox. (the blacked out part is the mod's name) Then it took me to a separate page where it showed me the message and allowed me to reply. (But only once.) Update: now the mod's name is anonymous. It shows as 'from moderators':


13

Moderator messages are not really meant for discussions, in most cases there is only one message from a moderator, and maybe a reply from the user, and not more. The ability to reply is meant for clarifications, if necessary. Moderators are not obliged to reply to any messages there, in many cases it would not be productive to do that. Such discussions e.g. ...


13

General network-wide suspensions for only a year usually are accompanied by a message from a staff member on a random site or a direct email to explain why. Ten-year suspensions are usually reserved for people who rise to the level of "active troll" - they've generally repeatedly ignored messages or emails, or responded to them with very inappropriate and ...


12

I have an unofficial one stowed away in case its needed. Its basically heavily cribbed from the poor quality question one, and I use it either from a copy I have stowed away somewhere or with a userscript for custom mod message templates from artofcode. It's worth considering I've used it less than half a dozen times - and more often than not, these poor ...


12

Make sure before you contact them you understand exactly what the voting irregularity message means: https://meta.stackexchange.com/a/199772/2915 Hopefully after reading that you have a better idea of what might have triggered it and can discuss the issue in more detail. Given that the 30 day suspension isn't handed out to first time offenders, you might ...


12

It was probably sent to the email associated with your account if you claim your account was deleted before you could read the message, so you might want to check your email. But what you describe is unusual - a moderator wouldn't send you a moderator mail and promptly delete your account afterwards.


11

I'd rather we not contact a user via Mod message unless it's really necessary. Contacting a user in a manual way is always going to take more time, and the benefit is not more than simply automating something to alert them when They're Doing Something Wrong™. We have reasons to decline, and if there are more reasons to be added, then we should have ...


11

This bad because not only are there plenty of reasons that someone may need to post again, but it also allows mods to freeze out a user by simply not posting a response, thus completely shutting the user up. Shutting up certain kinds of users is exactly what this system is intended to do. Moderator messages and replies to them notify all moderators of the ...


11

I've written a userscript that adds this functionality. Direct install here. The standard messaging dialog isn't altered much - your custom templates will be available to select, and there's a templates link at the bottom: Clicking on the templates link brings you to a list of your custom templates, with options: To create a template, click new from this ...


11

When dealing with such murky cases, would it not be better practice in general for mods to err on the side of personalised messages outlining - even if only briefly - the specific behaviours that were objected to and why? Yes, it would be. And I do. In almost every case that I have sent one of these "please stop being rude" moderator messages, I have gone ...


10

Turns out that this whole "do I need to HTML encode that" thing is harder than we thought. Almost as bad as boolean logic. Honestly. Fixed in the next build (rev 2014.10.13.1936, meta rev 2014.10.13.2655)


10

The description of messaging in the mod menu is: Contact this user directly via private message to address serious behavior problems Having a "this isn't serious" checkbox seems rather contradictory. SE really only wants it used for big problems; Jeff used to savage people who used it for minor matters. If you want to message a user privately, you can ...


10

I tried all three of the messages that have {todo} items embedded in the body here on Meta. Two of them automatically insert the suspension length for you in place of the {todo:suspend} placeholder, and the last one prompts you if it finds any {todo} placeholders when you try and submit the form. This may be browser-specific, so I'll add that I'm on ...


10

You say that you "have no other way of making this issue known", but I would expect that you still have access to the Contact Us button at the bottom of every page. This will enable you to contact Stack Exchange staff who have access to all details of your suspension and lead up, that users of this site will not. They will be able to contact your site's ...


9

Where is it visible? On my user page, in my flair, in some mod-only user info page (if there is)? What exactly does a mod see? If you are contacted, all mods (on that site) can see the number of times you've been contacted in an orange square on a mod dashboard linked from your profile. Beside this we can see how many of your posts have been flagged also. ...


Only top voted, non community-wiki answers of a minimum length are eligible