With regards to the job postings:
I see you are looking for people either in the UsUS or the UK. What is the thought behind that? To me personally it would make a lot of sense to also hire people in other timezones. For example there are many users from the Asian continent, having CMs from that region might make sense as to reduce response times all over the board.
But perhaps I'm missing any (major) issues that would come up with that?