Those two statements seem to be generalized to the point of meaning nothing at all.
Sure. But that is the thing when one tries to compile/reduce a large number of single sentence answers into "meaningful" messages. Yet, we all know that this "issue" of toxicity and the underlying conflicts have existed since, like, ever?!
For me, the really annoying part is: it just feels like a deja vu. This comes up over and over again. And it feels like every time people run around like beheaded chicken bumping into each other. Whereas, what should happen:
- Align on a lasting strategy and vision.
- Implement that, and measure effects.
- Adapt, and measure.
- Repeat.
And honestly, at some point: accept reality. There are only two choices:
- Have a Q&A site that wants a certain level of quality. Such a place can not (by definition!) accept any kind of user input. This place must be unwelcoming to certain input, by definition.
- If you want to accept any kind of user input, have a dedicated "help" place, where people can post whatever thing they want to.
Of course, few sane experts will be willing to spend their time on that "help ground". Because even those (true) heroes, that are solely motivated by helping each individual asking for help ... even those get worn out at some point. I have seen more than once how even "I try to help always" users in the end, gave up. Interacting with 3 to 5 "help vampires" can eat up that "I just want to help" attitude, too.