9

Continuation of what has been asked/answered here: Did Stack Overflow/Stack Exchange shift from Jira Service Management to something new?

Has SE staff completely switched over to the new site (Freshdesk) now? If yes, what happens to any pending/open tickets on the old site? Does staff still look at them?

Assuming the old site is still used:
There is a link to 'Submit a request or report a problem' (this is disabled in Freshdesk). Does SE normally look at issues reported using this link? Or the ones reported using the Contact form take precedence over the other?

Improve this question

1 Answer 1

Reset to default
10

No it is no longer monitored and hasn't been for several months. The old Jira portal should not be used to submit support requests or reply to old requests.

Update: We have disabled the ability to manually submit tickets to the Public Q&A board from the portal. This was done for Product Support's board but for whatever reason never happened for Public Q&A.

Improve this answer
2
  • For the old tickets that are still open, do you recommend reporting them again using the Contact form, with a link to the old ticket (for background)?
    – sv_
    Commented Mar 23, 2022 at 19:45
  • 2
    I wouldn't link to an old ticket in Jira. I would just copy the entire context with maybe a note that you are resubmitting it. Not all staff will have immediate access to the old support desk since they are no longer monitored. You can also email directly to [email protected] if the contact form isn't viable.
    – animuson StaffMod
    Commented Mar 23, 2022 at 20:27

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .