Here is a question by a user not very new, he has been member for 5 months but only had asked 4 questions

His question seemed me clear and became crystal clear after one comment.

https://stackoverflow.com/questions/13084636/html-white-space-padding

Down-voted, I think just because of having very few knowledge about the question context. Question is very concise, clear but the way user asking can not give good results by googling. So should we not guide simply such a question/user rather than down-voting?