Respond to 50% of Meta posts from across the network, to which status-review was added during this period. [met, got to ~58%; see below for details]
Respond to 75% of Meta posts from across the network, where status-review was added to it in a previous period. [not met, only got to ~4%; see below for details]
Make changes to the internal process and reporting, to align this process with our quarterly planning/roadmap. The process as outlined here has the intake of requests portion figured out, but work is needed on our internal workflows to better meet the targets we're setting. [being wrapped up; see Q1 2021 post for details]
- Voting: any posts relating to general issues surrounding voting, peculiar edge-cases, or voting fraud and abuse. We're researching intentions behind voting and its impact on participation and artifact quality.
- Editor: we’re working on an upgrade to the editor. Posts surrounding usability issues with the editor, markdown, or any feature related to post creation — we’d like to hear about it.
- Winter Bash is also being worked on.
- Jobs-related posts on the network: Posts relating to Company Pages and Company ads are good candidates, especially given our recent Company Page updates.
Stats for the period:
Overall numbers:
A total of 163 questions had status-review on them at some point during this period, and made their way into the process:
- 50 (~31%) got the tag added during this period; of these 29 (~58%) got a staff response (28 [~56%] within 2 weeks of the tag getting added), and 23 (~46%) got status-review removed.
- 113 (~69%) already had the tag on them; of these 5 (~4%) got a staff response, and 6 (~5%) got status-review removed.
New this period:
A total of 50 questions across all Meta sites got status-review added to them. The tag was added by a staff member on 33 (~66%) of these, and the other 17 (~34%) had the tag added by a moderator.
This means there was a smaller amount of posts escalated when compared to the previous period (-32 posts; ~-39%).
The majority of questions came from MSE, followed by MSO, and the rest Metas from all over the network:
- 25 (~50%) from MSE.
- 15 (~30%) from MSO.
- 10 (~20%) from other child Metas.
Most of the questions escalated were bug reports or feature requests, but there were posts of all types escalated to staff (note that tags are not mutually exclusive):
A total of 29 questions (~58%) got some sort of response from staff after the tag was added, and 28 (~56%) got a response within 2 weeks of status-review getting added. The average time elapsed between the tag getting added and any sort of response was ~2d 18h (min. of ~0.1h; max. of ~30d 6h; median of ~14h). Of these (sets below aren’t mutually exclusive):
- 17 questions (~59% of above; ~34% of total) got commented on by staff. The average time elapsed between the tag getting added and the comment getting posted was ~17h (min. of ~1min; max. of ~6d 21h; median of ~1min). 17 (59% of above; ~34% of total) of these questions got a comment within 2 weeks of the tag getting added to them.
- 19 questions (~66% of above; ~38% of total) got answered by staff. The average time elapsed between the tag getting added and the answer getting posted was ~4d 11.5h (min. of ~0.1h; max. of ~30d 6h; median of ~22h). 18 (62% of above; 36% of total) of these questions got an answer within 2 weeks of the tag getting added to them.
- 21 questions (~72% of above; ~42% of total) got edited by staff. The average time elapsed between the tag getting added and the edit getting submitted was ~2d 20h (min. of ~0.1h; max. of ~12d 17h; median of ~13h). 21 (72% of above; 42% of total) of these questions got an edit within 2 weeks of the tag getting added to them.
Most responses ended up resulting in a corresponding tag edit, and 23 (~46%) questions got status-review removed. 23 of these got removed by staff, and none by a moderator. Of these:
- 19 questions (~83% of above; ~38% of total) got status-completed added to them.
- 1 question (~4% of above; ~2% of total) got status-planned added to them.
- 3 questions (~13% of above; ~6% of total) didn’t get a new status tag added.
It’s also worth noting that of the 29 posts that got a response from staff, 27 had status-review added by staff, and the other 2 by mods:
- 33 tagged by staff, 27 responded, 6 unresponded
- 17 tagged by mods, 2 responded, 15 unresponded
From previous periods:
A total of 1131 questions across all Meta sites still had status-review on them at some point during this period. The tag had been added by a staff member on 57 (~50%) of these, and the other 56 (~50%) had the tag previously added by a moderator.
The majority of questions came from MSE, followed by network Metas, and MSO:
- 56 (~50%) from MSE.
- 23 (~20%) from MSO.
- 34 (~30%) from other child Metas.
Most of the questions escalated were bug reports or feature requests, but there were posts of all types escalated to staff (note that tags are not mutually exclusive):
A total of 5 of these questions (~4%) got some sort of response from staff during this period, and after the tag was added. The average time elapsed between the tag getting added and any sort of response was ~94d 4.5h (min. of ~7d 4h; max. of ~251.5d; median of ~84d 22h). Of these (sets below aren’t mutually exclusive):
- 2 questions (~40% of above; ~2% of total) got commented on by staff. The average time elapsed between the tag getting added and the comment getting posted was ~96d 8.5h (min. of ~7d 4h; max. of ~185d 12h; median of ~96d 8.5h).
- 4 questions (~80% of above; ~4% of total) got answered by staff. The average time elapsed between the tag getting added and the answer getting posted was ~74d (min. of ~10d 9h; max. of ~185.5d; median of ~50d 0.5h).
- 5 questions (~100% of above; ~4% of total) got edited by staff. The average time elapsed between the tag getting added and the edit getting submitted was ~109d 11h (min. of ~10d 9h; max. of ~251d; median of ~84d 23h).
Most responses ended up resulting in a corresponding tag edit, and 6 (~120%) questions got status-review removed. 5 of these got removed by staff, the other 1 by a moderator. Of these:
- 2 questions (~33% of above; ~2% of total) got status-completed added to them.
- 3 questions (~50% of above; ~3% of total) got status-declined added to them.
- 1 question (~17% of above; ~1% of total) didn’t get a new status tag added.
It’s also worth noting that of the 5 posts that got a response from staff, 2 had status-review added by staff, and the other 3 by mods:
- 57 tagged by staff, 2 responded, 55 unresponded
- 56 tagged by mods, 3 responded, 53 unresponded
Footnotes:
1 If you're paying attention to previous posts, you maybe expected this number to be 118. Due to an error, 5 of those posts had been responded to at some point in a previous period but went unnoticed and were still being counted as "leftovers" when they shouldn't have been over the past few periods.
