For some reason I can no longer add articles using the "Add Writing" functionality. It used to work ok a while ago. I've been trying to add something lately and I keep getting this annoying error:

error screenshot

As you can see, I'm trying to retrieve a document from google docs, which is shared as public. I had two other documents retrieved in the exact same way a few months back and it worked then, now for the third one it just won't. I even tried to remove one of original two articles and add it again and this time it doesn't let me.

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  • Is this only the case with Google docs, or is it the case with any URL? – Nightfirecat Mar 13 '12 at 2:59
  • @Nightfirecat: I've also tried with dropbox, but same thing. – Tudor Mar 13 '12 at 7:10
  • Is that google doc shared to anyone with the link? – user7116 Mar 14 '12 at 18:39
  • Yes, it is shared as public. As I mentioned, even documents that could be retrieved before no longer work. – Tudor Mar 14 '12 at 18:40

Thanks for the report Tudor.

Turns out google docs runs you through some redirects that require you to keep track of cookies and we were getting caught in a redirect loop because we weren't keeping track of the cookies.

This is fixed now.

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  • Thanks a lot, works like a charm now. – Tudor Mar 19 '12 at 18:03
  • Finding a bug costs you 50 reputation points... :-/ – user181540 Mar 19 '12 at 21:05

First, you need to ensure that such document's setting is "Anyone with the link". If that is correct and no restrictions are applied, then the only suggestion I have is (if you are the owner, or you know the owner) to reset document's settings. Try to reset the link or change settings to other type and then turn it back to "Anyone with the link".

You should also try to use some short url links instead of the original one. There are many available services with such feature. Just google for "short url ". One of them is for example: tinyurl.

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  • Thanks. The document is indeed shared as "anyone with the link". I've tried both "resetting" the link and using tinyurl, but it's still not working. :( – Tudor Mar 19 '12 at 15:10
  • I am going to ask moderators for diamond input on this... – user181540 Mar 19 '12 at 15:38
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    @Tudor: Did you copy the right link? It should contain /view or /edit at the end and /document/ before its long ID. In the same share dialog you should be able to find the link, do not copy the address bar... – Tamara Wijsman Mar 19 '12 at 16:03

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